Billing Department FAQ
Billing Department FAQ
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Q: How do I access the client portal?
A: To access our client portal, visit our website and click on the "Client Portal" link. Alternatively, you can directly access the portal here. Enter your login credentials or follow the instructions to create a new account. If you need any assistance with accessing the portal, please contact our billing department.
Q: What features are available in the client portal?
A: Our client portal provides a range of convenient features. You can view and download invoices and statements, track payment history, update your billing information, and even submit payments securely online. It's a convenient and efficient way to manage your billing-related activities.
Q: Can I make payments through the client portal?
A: Absolutely! Our client portal offers a secure payment gateway that allows you to submit payments electronically. Simply navigate to the "Payments" section, enter the required information, and follow the prompts to complete your payment. If you encounter any issues or have questions, please reach out to our billing department.
Q: How often do you send statements?
A: To ensure that our valued clients can manage their payments effectively, we send statements once every two weeks. This allows you ample time to review and plan for payment. If you have any questions or require further assistance regarding your statement or payment planning, please reach out to our billing department.
Q: Is there an incentive for prompt payment?
A: Yes! We are pleased to offer a 5% discount on your next statement if your current statement is paid within 10 days. This provides you with an opportunity to save on future services as a token of our appreciation for your prompt payment. If you have any questions about this incentive or require further clarification, please reach out to our billing department.
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